The level of the people and organizations’ satisfaction with the local police’s administrative services has served as an important indicator for the police units in the province to identify and overcome shortcomings and improve their administrative services.
Under the set plans, functional offices under the Bac Lieu Provincial Police Department conducted surveys to measure satisfaction levels of local people, businesses and organizations with their administrative services related to exit and entry, management of conditional business and investment related to public security and order, seal registration and management, management of weapons, explosives, combat gears and firecrackers, issuance of citizens’ identity cards, fire prevention and fighting, registration and management of vehicles, handling of administrative violations, units’ personnel policies, and handling of complaints and denunciations.
Meanwhile, police units at the district, commune, ward and town levels focused on collecting local businesses, organizations and people’s opinion on their management of conditional business and investment related to public security and order, issuance of citizens’ identity cards, residence registration, and registration of vehicles.
The satisfaction of local people, businesses and organizations was measured on 5 major factors and 13 concrete criteria. The 5 levels of satisfaction include: Very satisfied, satisfied, okay, unsatisfied and very unsatisfied.